Ray CDJR Proudly Receives Customer 1st Award
Ray Chrysler Dodge Jeep Ram is a proud recipient of the FCA Customer First Award for Excellence.
Customer First Award
Recently, FCA US LLC announced that 468 Chrysler, Jeep, Dodge, Ram and FIAT dealerships have earned the 2020 Customer First Award for Excellence designation, and Ray Chrysler Dodge Jeep Ram of Fox Lake, IL was one of the recipients of Customer First Award Excellence.
FCA US created the Customer First Award for Excellence with its dealer partners and J.D. Power to improve customer satisfaction with Chrysler, Jeep, Dodge, Ram and FIAT dealerships in the United States with a specific focus on the sales and service experience, employee training and facility condition. The program was originally launched in October 2015.
The selected dealerships achieved the highest level of customer experience recognition in the program’s five core areas: People, Facility, Processes, Customer Performance Metrics, and Training Certification.
About FCA US LLC
FCA US LLC is a North American automaker with a new name and a long history. FCA, the seventh-largest automaker in the world based on total annual vehicle sales, is an international automotive group. Headquartered in Auburn Hills, Michigan, FCA US is a member of the Fiat Chrysler Automobiles N.V. (FCA) family of companies. FCA US designs, engineers, manufactures and sells vehicles under the Chrysler, Jeep, Dodge, Ram and FIAT brands, as well as the SRT performance vehicle designation. The company also distributes the Alfa Romeo 4C model and Mopar products. FCA US is building upon the historic foundations of Chrysler, the innovative American automaker first established by Walter P. Chrysler in 1925; and Fiat, founded in Italy in 1899 by pioneering entrepreneurs, including Giovanni Agnelli.
Award Qualifications
All 2,600 Chrysler, Jeep, Dodge, Ram and FIAT dealerships are eligible to pursue and earn this prestigious award on an annual basis. Dealerships must achieve stringent goals in five core pillars to earn the coveted designation:
- Facility Certification: Facility provides a clean, comfortable environment for customers
- Performance Measures: Dealership achieved highest levels of customer-oriented sales and service goals
- Training Certification: Employees received the highest level of required FCA-certified training
- Employee Surveys: Completed to promote the voice of employees and a customer-driven culture
- Process Validation: Certified sales and service processes that support excellence in customer handling
Winning this award means Ray CDJR of Fox Lake achieved excellence in these five areas, making it the best auto destination of all Fox Lake car dealers.
Thank you!
At Ray CDJR, we are so honored to receive this distinction and would like to thank our amazing customers for their continued support. We know that your satisfaction solidifies our reputation for excellence. We are committed to continuing to provide positive and helpful service to our loyal customers. All of your support has helped us to achieve this honor. Thank you!
Visit Ray CDJR
Whether you’re looking for a Chrysler, Dodge, Jeep, or Ram, we have everything you need at Ray CDJR in Fox Lake, IL. Searching for a “Ram dealer near me“? Your search ends here. We’ll ensure you receive the same quality experience that earned us the honor of the Customer 1st Award.
